Refund policy
At our store, we take great care in preparing and delivering every order. Because flowers and plants are perishable products, our refund and cancellation policy is different from that of non-perishable merchandise.
1. Fresh Flowers & Floral Arrangements
All fresh flowers, bouquets, floral arrangements, and custom-designed orders are perishable and made to order. Therefore, we generally do not accept returns or provide refunds for change of mind, personal preference, or dissatisfaction with the natural appearance of flowers.
Please note that flowers are natural products. The color, size, shape, and availability of individual flowers may vary from the images shown on our website.
If a particular flower or item is unavailable, we reserve the right to substitute it with a flower or product of similar or greater value, while maintaining the overall style, color scheme, and value of the arrangement.
2. Damaged or Unsatisfactory Orders
If your flowers arrive significantly damaged, wilted, or in an unacceptable condition, please contact us within 24 hours of delivery.
To help us resolve the issue, please provide:
* Your order number
* Photos of the flowers or arrangement
* Photos of the packaging, if applicable
* A brief description of the problem
After reviewing the situation, we may offer a replacement, store credit, or refund, at our discretion.
Claims submitted more than 24 hours after delivery may not be eligible for a refund or replacement.
3. Plants
Plants are living products and may naturally vary in size, shape, color, and condition.
We do not accept returns or refunds for plants due to normal variations or changes that occur after delivery as a result of watering, temperature, light, transportation, or other environmental conditions.
If a plant arrives seriously damaged or defective, please contact us within 24 hours of delivery with photos so that we can review the issue.
4. Delivery
We make every effort to deliver orders to the address and instructions provided by the customer.
We are not responsible for delays or failed deliveries caused by:
* Incorrect or incomplete delivery information
* The recipient being unavailable
* The recipient refusing the delivery
* The recipient not answering the door or telephone
* Restricted or inaccessible delivery locations
* Severe weather or road conditions
* Traffic, accidents, or other circumstances beyond our reasonable control
If the recipient is unavailable, we may leave the order in a safe location or contact the recipient to arrange an appropriate delivery solution.
Additional delivery charges may apply if a second delivery attempt is required due to incorrect information or the recipient’s unavailability.
5. Order Cancellation
Because many floral arrangements are prepared specifically for each order, cancellation requests must be made at least 24 hours before the scheduled delivery date.
Orders cancelled less than 24 hours before delivery may not be eligible for a refund, especially if the flowers have already been purchased, prepared, or arranged.
Custom orders, large orders, event orders, and orders requiring special flowers may have different cancellation terms.
6. Valentine’s Day, Mother’s Day & Other Special Occasions
During high-volume periods, including but not limited to:
* Valentine’s Day
* Mother’s Day
* Christmas
* Easter
* International Women’s Day
* Graduation season
* Other holidays and special events
orders are prepared and scheduled in advance.
Cancellation requests for Valentine’s Day and Mother’s Day orders must be received at least 72 hours before the scheduled delivery date.
Once an order has been prepared or the flowers have been specially purchased for the order, it may not be eligible for cancellation or refund.
Due to the exceptionally high volume of orders during these periods, specific delivery times cannot always be guaranteed. We may provide a delivery window instead.
7. Custom & Event Orders
Custom floral arrangements, weddings, funerals, corporate events, large orders, and other special orders may be subject to separate terms and cancellation policies.
A deposit or payment for a custom or event order may be non-refundable once flowers, materials, or other products have been purchased or preparation has begun.
Please contact us directly for the cancellation and refund terms applicable to your specific order.
8. Refunds
If a refund is approved, it will generally be issued to the original payment method.
Once approved, refunds may take several business days to appear on your bank or credit card statement, depending on your financial institution.
9. Contact Us
If you have any questions regarding our Refund & Cancellation Policy or would like to report a problem with your order, please contact us:
Fleuriste côte des neiges
Email: fleuristecdn5779@gmail.com
Phone:+1 5143441024
Address:5779 che de la côte-des-neiges,
Montreal, Quebec, Canada